Return policy
Ordering from sportshoesjapanaa means you agree to these terms (applies to the US).
A. 14-DAY RETURNS
Request returns within 14 days of receipt. Items must be unused, with tags and original packaging. Manufacturer direct items are final sale.
Request returns within 14 days of receipt. Items must be unused, with tags and original packaging. Manufacturer direct items are final sale.
B. RETURN STEPS
Start by emailing support@sportshoesjapanaa.com or calling +12257735702. We’ll send a label and instructions if accepted. No unrequested returns.
Start by emailing support@sportshoesjapanaa.com or calling +12257735702. We’ll send a label and instructions if accepted. No unrequested returns.
C. DAMAGED/WRONG ITEMS
Check your order on arrival. Contact us immediately about defects, damage or wrong items to resolve.
Check your order on arrival. Contact us immediately about defects, damage or wrong items to resolve.
D. EXCHANGES
Only exchange damaged, wrong, mis-sized or defective items. Contact us to arrange.
Only exchange damaged, wrong, mis-sized or defective items. Contact us to arrange.
E. RESTOCKING FEE
None.
None.
F. REFUNDS
We’ll notify you after inspection. Approved refunds go to your original payment method (banks may delay processing).
We’ll notify you after inspection. Approved refunds go to your original payment method (banks may delay processing).
G. UNUSED DISCOUNTS
No refunds for discounts not used at checkout. Apply them during purchase—no retroactivity.
No refunds for discounts not used at checkout. Apply them during purchase—no retroactivity.
Questions? Email or call the above.
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