Shipping policy
This shipping policy applies to US orders. Ordering means you accept these terms.
A. SHIPPING COSTS
Shown at checkout.
Shown at checkout.
B. TIMING
Shipments take 3–5 days (Mon–Fri). Orders cut off at 5 PM ET. Handling: 1–2 business days (Mon–Fri).
Shipments take 3–5 days (Mon–Fri). Orders cut off at 5 PM ET. Handling: 1–2 business days (Mon–Fri).
C. DELIVERY
Via UPS, USPS, or FedEx.
Via UPS, USPS, or FedEx.
D. ADDRESS CHANGES
No changes once in transit. Request within 24 hours via support@sportshoesjapanaa.com.
No changes once in transit. Request within 24 hours via support@sportshoesjapanaa.com.
E. CANCELLATIONS
Cancel before dispatch. If shipped, see refund policy.
Cancel before dispatch. If shipped, see refund policy.
F. DAMAGED PARCELS
Reject if possible, then contact us. If delivered unobserved, contact customer service.
Reject if possible, then contact us. If delivered unobserved, contact customer service.
G. MANUFACTURER DIRECT SHIPPING
Standard economy ground (carrier varies). Processing: 1–2 days (possible delays). Shipping: 1–5 days (varies by location). Tracking sent via email. We’ll update on delays.
Standard economy ground (carrier varies). Processing: 1–2 days (possible delays). Shipping: 1–5 days (varies by location). Tracking sent via email. We’ll update on delays.
H. INTERNATIONAL ORDERS
US-focused. International orders have extra terms (customs, taxes) – customer responsibility.
US-focused. International orders have extra terms (customs, taxes) – customer responsibility.
I. TRACKING
Sent via email after dispatch. Contact us with issues.
Sent via email after dispatch. Contact us with issues.
J. CONTACT
Email support@sportshoesjapanaa.com.
Email support@sportshoesjapanaa.com.
Ordering confirms agreement. Policies may update.